Our customer service is here to help – We meet you as you are
We have more time to serve you thanks to the seamless collaboration of our dedicated teams and smart digital services, giving you more time for life’s little big moments.
Resident’s interests first
Our mission is to help residents enjoy smooth living. When our employees thrive and receive training, you naturally benefit from exceptionally great service.
One Kontu – all services
We offer all property management services under one roof, so you can focus on enjoying hassle-free living. We know residential environments like the back of our hand, so rest assured, your home matters are in good hands with us.
- We meet you as you are
We have more time to serve you thanks to the seamless collaboration of our dedicated teams and smart digital services, giving you more time for life’s little big moments.
- Resident always up-to-date
Stay on top of your housing matters with our clear and multi-channel communication. It’s incredibly convenient.
- Distinctly results-driven partner
Your matters flow smoothly as we focus on delivering results rather than just talk. This is where we are truly on home turf.
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Your everyday heroes at your service
Our fantastic customer service team is here to assist you at every stage of your housing journey—from getting settled into your new home to managing everyday tasks and transitioning smoothly to a new living space.
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Joy of multi-channel communication
With us, you have access to comprehensive self-service options 24/7 on our website and customer portal. Our friendly customer service representatives are also happy to assist you via email and phone. So call us maybe?
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Personally tailored for you
Our solution-oriented customer service team ensures that you are heard and your situation is fully understood before we promptly resolve your matters. If needed, we guarantee collaboration with other professionals in our management team to handle your concerns.
Hello board member, get a quote
Looking for fresh insights, proactivity, and clarity for your housing company? Look no further – ask for an offer, and let’s explore how we can simplify your daily life and enhance your residential community.
Find the answers you’re looking for
How do I submit a change of address notice?
When you are moving in or out, you need to submit a written change of address notice to both the property management and the maintenance company. The maintenance company will handle the name change on the door. We recommend using the electronic form for your notice. Additionally, you must notify the Digital and Population Data Services Agency here: dvv.fi/muutto. It’s as simple as that!
Where do I report a problem in my home?
If you notice a problem in your home or in common areas of the property, please report it immediately to the property maintenance team. If the property doesn’t have a maintenance company, you can submit a notice to property management using the electronic form here. Please note that property management operates during specific service hours, and in cases of urgent water damage, it’s best to contact a plumbing service directly.
How do I order extra keys?
Only the shareholder can order additional keys for their unit. The owner is also responsible for any costs associated with the extra keys. However, the owner can authorize their tenant in writing to order or pick up additional keys. In this case, the authorization must be submitted to the property management office before the key order is placed with the locksmith.
How can I get the door code for my property?
You can request the door code from our customer service here. Open Sesame!
Where can I find basic information about my property, such as internet access, parking spaces, or sauna bookings?
Most basic information about your property can be found in the resident portal here or in the property’s annual report. Our helpful customer service representatives are also always available to assist you with any housing-related questions.
Property management
Working with us is actually nice. That’s why we focus on strong collaboration and communication with the board. We get things done with skill, not luck. Clear roles, defined processes, and structured annual plans ensure seamless collaboration between the board and property manager. We continuously gather feedback to develop our collaboration even smoother and more sense-making
Technical Management
Our technical management excels in the maintenance and repair of over 20 different property areas, backed by skilled professionals specialized in this field. When it comes to technical management, we’re on home turf.
Financial Management
We provide exactly what you need for seamless management of your property’s finances: comprehensive, up-to-date, and expert knowledge. Our financial management includes real-time monitoring of your property’s financial status and unlimited access to financial information.
We love what we do and it shows
While we take our work seriously, we don’t take ourselves too seriously. Our respectful and encouraging work culture is everything to us. Our doors are wide open to those who believe in positive change and innovation.
Blog
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Yli 300 kontulaista auttaa taloyhtiöitä paikallisesti yli 50 paikkakunnalla sekä laajasti myös etäyhteyksin. Me kontulaiset -artikkeleissa esittelemme isännöintiammattilaisiamme ja teemme…
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Customer story: As Oy Käpytapio, Varkaus – “Now we’ll take care of everything just as it should be.”
Varkaudessa sijaitseva As Oy Käpytapio on kerrostaloyhtiö, jossa on kaksi rappua ja yhteensä 18 asuntoa. Asiakassuhde Konnun ja taloyhtiön välillä…
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Konnussa meidän missiomme on tehdä asukkaiden arjesta sujuvaa, hallitus-isännöintiyhteistyöstä onnistunutta sekä meistä alan inhimillisin ja halutuin työpaikka. Me kontulaiset -artikkeleissa…
Feel free to contact us anytime!
No matter how big or small your inquiry, we’re here to listen and help. Feel free to call us, send an email, or complete the contact form, and let’s chat!
